AI phone answering service UK · Google Partner · 15 years
Every missed call is a job that went to someone else. Relay answers in your business name around the clock, takes the message, captures the lead and texts you a summary seconds after the call ends. From a simple business number at £20 a month to a full AI receptionist.
A call, start to finish
Relay is an AI telephone answering service. It picks up in your business name, finds out what the caller needs, takes their details and texts you the summary seconds after the call ends. Ring the number below and hear it for yourself.
Call our AI receptionist right now and hear it answer.
Summary texted to your phone
An example call, written to show how Relay handles one.
Why it matters
If you work for a living, you cannot always answer the phone, and the person calling does not wait. They ring the next business on the list. Tap a moment to see what happens to the call, and how Relay handles it.
Four moments when you cannot pick up. Tap one.
Up a ladder, hands full, and a caller who will not wait. Relay picks up in your business name and finds out what the caller needs.Relay AI plansSee the plans
Under a sink, in the middle of a job, and the call rings out. Relay takes their name, number and what they need, then texts and emails you the summary.Relay AI plansSee the dashboard
Driving between jobs, where you should not be answering the phone. On Relay AI 630 and above, Relay checks who is calling and puts genuine customers straight through to your mobile. If you are busy, it takes the message instead.Relay AI 630 and aboveSee the plans
With a customer, and the next caller goes to a competitor. You carry on. Relay answers, and you call back when you are free with everything you need to win the work.Relay AI plansHear a call
The goal: every call answered, every lead captured. Relay is an after hours AI answering service too, so evenings and weekends are handled the same as a Tuesday morning.Every planChoose your number
AI call answering service UK
One simple monthly fee on a monthly rolling agreement with 31 days' notice. Prices exclude VAT. Every plan includes a monthly allowance of call minutes.
A professional number that rings your mobile
£20a month + VAT
130 forwarded minutes a month
Comes with
AI answers your calls
£69a month + VAT
300 call minutes a month
Comes with
Most popular
AI answers and puts genuine callers through
£139a month + VAT
630 call minutes a month
Everything in Relay AI 300, plus
Built for busy lines
£249a month + VAT
1,100 call minutes a month
Everything in Relay AI 630, plus
Extra minutes only if you choose them: 15p a minute (22p with the AI) + VAT. We will never silently run up a bill.
Call our AI receptionist right now and hear it answer.
Get started
Pick a local number and choose your plan, and we set you up as soon as your business details are verified. Monthly rolling agreement with 31 days' notice, and your number ports out free once your account is settled.
Your dashboard
Choose a voice, tell Relay about your business and you are ready to go as soon as your number is verified. Every call lands in your dashboard with a recording, a plain-English summary and a full transcript, kept for 90 days.
Open the demo Already a Relay customer? Log in
A real screen from Mission Control, shown with our demo account and sample data.
Why DPOM
Calls answered properly, with clear pricing and a UK team you can reach. No jargon and no hidden fees.
We set you up with a local business number, or you point your existing one at us. On the basic plan it forwards every call straight to your mobile, so customers see one professional number and you answer your phone as normal.
On the AI plans, Relay is your AI phone answering service. It greets callers in your business name, handles the conversation naturally, takes messages and captures the details that matter: name, number, what they need and when. Seconds after the call ends, the summary is in your texts and your inbox. On the plans with transfers, Relay can also check who is calling and put genuine customers straight through to your mobile, live.
UK regulations require us to verify your name and business address before your number goes live. We sort that with you during setup, and most businesses are up and running within days.
Choose a simple forwarding number or a Relay AI plan. Tell us your business name, how you want callers greeted and where messages should go.
We sort your UK business number, verify your business details as UK regulations require, and set Relay up around your services and your way of speaking to customers.
Put the number on your van, your website and your Google profile, or point your existing line at it. From that moment, Relay is ready for the calls you can't take.
Message summaries by text and email, usage you can actually read, and a team you can reach. Upgrade, downgrade or leave with 31 days' notice.
Honest pricing
Whether you are weighing an automated call answering service or a person, ask these first, of us or anyone. Every plan includes a monthly allowance of call minutes, and we will never silently run up a bill behind your back.
Is the monthly price all I pay?
YesA flat monthly fee plus VAT with a set allowance of call minutes. Extra minutes only if you choose them, at 15p a minute (22p with the AI) + VAT.
Will you warn me before I run out of minutes?
YesWe tell you at 80% and 100% of your minutes. If you go over two months running we suggest a bigger plan, because it works out cheaper.
Can I take my number with me?
YesWith your account settled, we move your number to any provider you choose, free of charge.
Is it a long contract?
NoNo. Plans roll monthly, and you can leave on 31 days' notice.
Does it replace my phone line?
NoNo. It is an inbound service. Your outbound calls and 999 calls stay on your own phone, and calls forward to UK numbers only.
Will you tell me if something simpler fits better?
YesIf a forwarding number is a better fit than full answering, or the other way round, we will say so.
They built us a fantastic new website that looks professional and works exactly how we wanted, and they’ve been managing our Google Ads campaign throughout. Communication has been great, they’re always quick to respond, explain everything clearly, and are constantly looking at ways to improve our results.
Really happy Camilla and Lee. Im a small business in Derby and google ads and seo is something I don't understand but the guys take there time to explain it to me in a way I understand and ultimately, I get more customers which is what counts
Camilla and Lee are two of our senior marketing managers.
We have been working with Camilla for a couple of months now and she has been very helpful and knowledgeable! A pleasure to work with her!
Camilla is one of our senior marketing managers.
I run a busy salon, and keeping up with marketing was stressing me out. This team stepped in and honestly changed everything. Our socials look better, our bookings have picked up, and new clients keep telling us they found us online.
The people behind Relay
DPOM is a family business, run by Brett and his wife Jayme. Relay is built and looked after by our UK team, and James, our AI account manager, answers questions about your account day or night and passes your instructions to the team.
If you ever need a human, you can talk to one.
Meet the teamCamillaSenior Marketing ManagerLeeSenior Marketing Manager
PatrickSenior Support Manager
ValerieOperations Manager
BrettFounder & Director
JaymeDirector
NigeDirector
JamesAI account manager, 24/7People and AI, together
DPOM has looked after UK businesses since 2011, and your account manager still runs your account. Behind them now is a system we built in-house: tools that turn visitors into enquiries, and James, our AI, watching your account day and night.
An experienced person on our UK team sets your plan, makes the big calls and approves anything you ask for. They can override or undo anything our AI does.
AI does the routine, people decide.
A family business, looking after UK businesses since 2011
Ask him about your results, reports or next step in Mission Control, any time. He checks your tracking every weekday, flags ads that stop the same day and warns you before seasonal dips.
Where we switch him on, he makes routine Google Ads changes. Every change is based on your account's own data, and your account manager can override it.
The marketing that brings the right people to you.
Our own tools for what happens after the click.
Every change James makes is based on data, and a person can always override it.
How we use AI to get you ahead, honestlyCall answering FAQs
Yes. On the AI plans Relay greets callers in your business name, handles the conversation, takes messages and captures the name, number, what the caller needs and when. Seconds after the call ends the summary arrives in your texts and inbox. On the plans with transfers, genuine customers can be put through to your mobile live.
A natural, professional UK voice that answers in your business name. Relay never pretends to be human if anyone asks.
Yes, on Relay AI 630 and above. Relay checks who is calling and what they need first, then puts genuine customers straight through to your mobile. If you are busy, it takes the message instead.
Yes. Relay does not sleep, take holidays or call in sick. Evening and weekend calls, which are exactly when emergency work tends to come in, are handled the same as a Tuesday morning, within your plan's monthly minutes.
No. It is an inbound answering service. You make your normal outbound calls from your own phone, and emergency 999 calls stay on your own phone as they should.
Relay starts at £20 a month for a simple business number, rising to £249 a month for the largest published AI plan, with 1,100 minutes of calls a month. Each plan includes a monthly allowance of call minutes; beyond it you choose to pause or keep going at 15p a minute (22p with the AI) + VAT, and if you go over two months running we will suggest moving up a plan.
The time each call is connected to your phone, plus, on the AI plans, the time Relay's AI receptionist spends on the call. If your own voicemail picks up a forwarded call, that time counts too. Calls that ring out unanswered, or go to Relay's voicemail, do not count.
Nothing scary. Your calls keep ringing your phone, but recording and the AI pause until the 1st, unless you choose to keep going at 15p a minute (22p with the AI) + VAT. If you go over two months running we will suggest moving up a plan because it works out cheaper for you. We will never silently run up a bill.
Yes. Relay is a UK AI call answering service that runs on a local business number, or you can point your existing number at us. Calls forward to UK numbers only. Plans start at £20 a month for a simple business number and go up to a full AI receptionist.
We set you up with a local business number, or you point your existing number at us. There are no apps to install and no hardware. On the AI plans Relay greets callers in your business name, takes their name, number and what they need, then texts and emails you the summary.
Usually within days. UK regulations require us to verify your name and business address before a number goes live, which we sort with you during setup.
Yes. With your account settled we will move your number to a provider of your choice, free of charge. What is yours stays yours.
Get started
Tell us what you need and we will come back fast with a clear plan and a price. Fifteen years, and a UK team that actually answers the phone.
Talk to our team about Relay0115 647 0111
